Terms of Service
Happy Cactus Cleaning Service – Terms & Conditions
By using this website or booking a service with Happy Cactus Cleaning Service, you agree to be bound by these Terms & Conditions. By completing a booking, you acknowledge that you have reviewed and understand the service selected, including what is and is not included in that service. You further acknowledge that this booking constitutes a written agreement and that it is your responsibility to review these Terms & Conditions, including but not limited to any requirements to provide correct booking details and include any additional services if the condition of the home requires it. Failure to comply with these Terms & Conditions may result in additional charges, rescheduling, or cancellation of service, in which case the full service price may be charged. If you do not agree, please do not use our services.
1. Booking Confirmation and Payment
Booking online does not guarantee your requested date and time. We will confirm your booking before it is finalized.
To reserve your cleaning, a hold will be placed on your card 4 days prior to your appointment. If the hold fails, we will notify you. If payment is not updated the same day, the booking will be canceled.
Your card will be charged immediately after the cleaning is completed.
All new clients must pay electronically through our booking system.
2. Cancellation and Rescheduling
Please cancel or reschedule at least 3 business days before your cleaning by calling (voicemail if we don’t answer), texting, or emailing us.
Late cancellations or reschedules will incur fees:
1 business day or less before appointment → fully charged, non-refundable
2 business days before appointment → $70 cancellation fee for recurring cleaning, or 50% of total booking price for deep cleaning, move in/out, or other specialty cleaning, non-refundable
Cancellation fees may also apply if:
Access to the property is unavailable
Payment fails or is incomplete
Booking details are inaccurate (square footage, number of rooms, or missing add-ons)
The condition of the home was inaccurately represented
Heavy-duty cleaning was not disclosed in advance, including but not limited to:
Areas that have not been cleaned for several months or years
Long-term buildup of trash, grease, or dirt
Areas requiring scraping, soaking, or intensive scrubbing beyond what is included in our cleaning packages
Failure to disclose important property details (extra kitchens, separate living units, or other atypical features)
A move-in cleaning is scheduled but the home, including cabinets and closets, is not completely empty, as move-in cleanings require a fully vacant property
No running water or limited access
No electricity or inadequate lighting throughout the home
No air conditioning (especially during summer months)
Safety concerns for our cleaning professionals (e.g., unsafe premises, presence of weapons)
Unsanitary conditions (e.g., rodent infestations, presence of biological waste)
Inappropriate or uncomfortable situations for cleaning professionals
Excessive clutter preventing effective cleaning
Each booking may only be rescheduled 2 times. After that, the booking will be fully charged and non-refundable.
Our business hours are 7:00 AM – 7:00 PM, Monday–Sunday. You can reach us by phone at (520) 530-1691, and by email at HappyCactusCS@gmail.com.
3. Right to Refuse Service
Happy Cactus Cleaning Service reserves the right to deny or terminate service if:
The property is unsafe or inaccessible
Booking details are inaccurate or incomplete
The condition of the home was inaccurately represented
Utilities are unavailable or inadequate
Unsanitary or unsafe conditions exist
Pets pose a safety risk
High-risk or inappropriate situations arise
Cleaning professionals may refuse to clean areas or leave the property if they feel unsafe. Cancellation fees will still apply in such cases.
4. Accurate Booking Details
If a booking is made with incorrect square footage, cleaning type, frequency, or other details, we reserve the right to adjust the service and pricing to the correct rate.
Recurring Cleaning services are only available for weekly, bi-weekly, or every-4-weeks appointments. If more than 4 weeks have passed since the Client’s last cleaning service, the appointment will be converted to a Deep Cleaning service and charged at the applicable Deep Cleaning rate.
If a cancellation, rescheduling, skipped service, or other scheduling change causes the time between appointments to exceed the selected recurring frequency, the service and pricing will be automatically adjusted to the appropriate cleaning type and rate.
If the discrepancy is discovered during or after the cleaning, we reserve the right to charge the difference in fee.
All other terms, including cancellation and rescheduling policies, still apply.
5. Cleaning Preparation
Please tidy areas such as floors, countertops, and tabletops to allow efficient cleaning.
Optional add-on services (such as collecting trash) are available for an additional fee, as listed on our booking form.
6. Parking
Ensure convenient parking is available.
If parking is unavailable or inadequate, fees may apply or the appointment may be canceled under our cancellation policy.
7. Pets
We will work around pets but may remove cleaning professionals if pets are aggressive or pose a safety risk.
We do not charge a pet fee; however, pet hair may resettle after cleaning. Please note that we do not remove pet hair from furniture, such as couches or upholstered items.
8. Valuables and Irreplaceable Items
Clients must inform Happy Cactus Cleaning Service of any fragile, high-value, or irreplaceable items (e.g., original art, heirlooms, collectibles).
Cleaning professionals will not clean, touch, or move such items if disclosed.
Happy Cactus Cleaning Service is not liable for loss or damage to undisclosed or high-value items
9. Service Guarantee
We stand behind the quality of our cleaning services.
Our team can do a walkthrough with you after cleaning. Please be available once our cleaning professionals finish. If anything was missed, our cleaning professionals will address it immediately. Contact us by phone right away if any issues arise. We do not offer refunds or return visits to re-clean.
Clients who decline or are unavailable for the final walkthrough acknowledge that any concerns that could have been identified during the walkthrough are deemed accepted upon completion of the service.
10. Photo Documentation
For quality assurance, service consistency, documentation, and record-keeping purposes, we may take photos or short videos of service areas before and after cleaning. Photos will focus on cleaned areas and conditions only and will not intentionally include people or personal identifying information.
By booking a cleaning service with us, you acknowledge and consent to this photo documentation.
Photo documentation may be used to resolve disputes related to service quality or condition of the home.
11. Limitation of Liability
Clients are responsible for disclosing any hazards, fragile items, or access issues.
Happy Cactus Cleaning Service is not liable for indirect, incidental, or consequential damages arising from our services, including:
Loss of profit
Property damage beyond the scope of cleaning
Missed appointments due to unforeseen circumstances
Happy Cactus Cleaning Service's total liability for any claim arising from a cleaning service shall not exceed the amount paid by the Client for that specific service, except where prohibited by law.
12. Payment Disputes and Chargebacks
Clients agree to contact Happy Cactus Cleaning Service and make a good-faith effort to resolve any billing concerns, service complaints, or payment disputes directly with us before initiating a chargeback, payment dispute, or payment reversal.
A chargeback, payment dispute, or payment reversal does not cancel the Client's obligation to pay for services rendered or any other amounts owed under these Terms & Conditions.
If a chargeback, payment dispute, or payment reversal is resolved in favor of Happy Cactus Cleaning Service, and the dispute is found to be based on false, misleading, or bad-faith claims, the Client agrees to reimburse Happy Cactus Cleaning Service for reasonable, documented administrative time spent responding to the dispute at our standard rate of $50 per hour.
Any unpaid balance may be charged to a previously authorized payment method, invoiced to the Client, referred to collections, or pursued through any lawful means of recovery.
The Client shall also be responsible for any chargeback fees, payment processor fees, court costs, filing fees, collection costs, and other recoverable expenses permitted by law.
13. Keys and Access
Customers must provide secure access via key, lockbox, or entry code. Any information needed to gain entry must be provided through our booking form.
If a property is inaccessible and contact cannot be made within 20 minutes of arrival, the booking will be canceled, and cancellation fees will apply.
14. Cleaning Equipment and Supplies
Happy Cactus Cleaning Service provides all necessary cleaning equipment and products.
If you request that we use your equipment or cleaning products, Happy Cactus Cleaning Service is not responsible for any damage, malfunction, or reduced cleaning performance resulting from the use of customer-provided equipment or products.
15. Things We Cannot Clean
We do not clean:
Chemical or biological waste
Areas infested with pests or rodents
Garages, patios, or hard-to-reach outdoor areas
High-up windows or areas beyond safe reach
Odor removal, cigarette tar, or nicotine/tobacco residue
Organizational or decluttering services
Pet hair removal from furniture or upholstery
Mold remediation
Asbestos-containing materials
Hoarding situations requiring specialized remediation
16. Unreachable Areas & Heavy Items
Cleaning professionals cannot climb ladders, work outside the home, or move furniture, appliances, or other items weighing more than approximately 35 pounds. Areas that cannot be safely accessed without moving such items will not be cleaned.
Clients should move heavy items prior to cleaning if needed.
17. Cleaners Arrival Window
Cleanings are scheduled to minimize travel time.
Appointment times are estimated. Please allow up to 30 minutes before or after your scheduled arrival window. Times may be adjusted to accommodate traffic, prior appointments, weather, or other operational circumstances.
18. Holidays and Inclement Weather
No services on the following holidays: Independence Day, Thanksgiving, Black Friday, Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day.
Services may be canceled due to extreme weather or unsafe travel conditions.
19. Non-Solicitation of Cleaning Professionals
Customers may not directly solicit, hire, or otherwise engage any cleaning professional introduced through Happy Cactus Cleaning Service for cleaning services outside of Happy Cactus Cleaning Service.
Significant time and resources are invested in advertising, marketing, customer acquisition, scheduling, administrative support, quality assurance, and onboarding independent cleaning professionals. This policy protects those business investments and customer relationships.
20. Commercial Cleaning Services
Happy Cactus Cleaning Service offers commercial cleaning services.
Commercial clients may be subject to additional site-specific requirements or written service agreements where applicable. Unless otherwise stated in a separate written agreement, these Terms & Conditions apply.
Payments are processed electronically through Stripe. No invoices or delayed payments are available.
Payment holds and charges follow the same schedule: 4 days prior hold, charged after cleaning.
Clients must provide safe, accessible areas for cleaning and any necessary entry instructions (codes, keys, or security instructions).
21. Governing Law
These Terms & Conditions are governed by the laws of the State of Arizona, without regard to conflict-of-law provisions.
22. Force Majeure
Happy Cactus Cleaning Service shall not be liable for any delay, cancellation, or failure to perform services due to events beyond our reasonable control, including but not limited to severe weather, natural disasters, power outages, road closures, government actions, public health emergencies, labor disruptions, vehicle breakdowns, or other unforeseen circumstances affecting our ability to safely provide services.
If such an event occurs, we will make reasonable efforts to notify the Client and reschedule the service at the earliest practical opportunity.
23. Severability
If any provision of these Terms & Conditions is determined to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
24. Entire Agreement
These Terms & Conditions constitute the entire agreement between the Client and Happy Cactus Cleaning Service regarding the services provided and supersede all prior or contemporaneous discussions, representations, understandings, or agreements relating to those services.
25. Changes to Terms & Conditions
Happy Cactus Cleaning Service reserves the right to update these Terms & Conditions at any time without prior notice.