Terms of Service
Happy Cactus Cleaning Service Terms and Conditions
By using this website to book a service, you agree to comply to be bound by these terms and conditions. If you do not agree to these terms of and conditions, do not book a service with us.
Booking Confirmation
Booking online doesn’t guarantee you a spot for that date and time. We will confirm your booking and reserve the right to cancel your booking.
In order to reserve your cleaning date and time, we will place a hold on your card for full payment 4 days prior to your appointment. If this card hold fails, we will inform you and if you do not update your payment information the same day, we will cancel your booking.
Cancellation Policy
We ask you to cancel or reschedule at least 48 hours before your cleaning appointment. This is because your booking takes up a spot in our schedule and prevents another customer from booking. Late cancellation or rescheduling takes away a job from our cleaners that we cannot replace.
For this reason, if canceled or rescheduled with 24 hours to the appointment, it’s treated as a booking and will be fully charged, non-refundable. If cancelled with 48 hours to the appointment, we will charge a $70.00 cancellation fee for recurring cleaning, non-refundable, or 50% of the total booking price for a deep cleaning, move in/out cleaning or any other type of cleaning, non-refundable.
Cancellation fees may be charged for reasons outside of requesting a cancellation. These include:
Not being able to gain entry
Payment failing
No running water or access to it
No electricity or light bulbs throughout the home
No air conditioning (especially in summer months)
Safety concerns for our cleaners (e.g. unsafe premises, weapons onsite)
Unsanitary conditions for our cleaners (e.g. rodent infestations, biological waste)
Inappropriate or uncomfortable situations for our cleaners
Severe clutter
The customer can only reschedule their cleaning with a maximum of 3 counts. After these 3 counts your booking will be fully charged, non-refundable.
Cleaning Crew
We work with cleaning crews of one, two or more. We do our best to limit the rotation of cleaners in your home while still providing our cleaners with sufficient cross-training.
Our employees have been rigorously background checked prior to working with us. You can rest assured all our staff has integrity and is held accountable.
Right To Refuse Service
We reserve the right to deny and/or terminate service because of safety concerns, not being able to gain entry, payment failing, no running water or access to it, no electricity or light bulbs throughout the home, no air conditioning (especially in summer months), unsanitary conditions, inappropriate or uncomfortable situations, weapons on-premises and severe clutter.
Our employees have the choice to leave if the home is in an extremely unsanitary condition or if they feel unsafe/threatened. If you book a cleaning that is unreasonable, our cleaners may refuse service on the spot and you will be charged the cancellation fee.
Cleaning Preparation
Your price for cleaning is based on the cleaners focusing all of their time on cleaning. We ask that you take a few minutes to tidy up, to allow the cleaners easy access to the areas and surfaces to be cleaned: floors, countertops, tabletops, etc. If you’d like our cleaners to collect trash, you can add this extra service to your cleaning in our booking tool, or call us before the cleaning so we can adjust your cleaning fee for additional time.
Parking
Please make sure our cleaners will be able to park conveniently. If there's no free parking available, we will charge your card the parking fee. If there's no convenient parking available, your appointment will be considered cancelled and our cancellation policy will apply.
Optional Add-Ons (These Cleaning Services Are Available For An Extra Charge)
Inside fridge
Inside oven
Inside kitchen cabinets & drawers (empty)
Kitchen cabinet fronts
Heavy-duty clean stove top
Inside dishwasher (empty)
Interior window, window sill, dust blinds
Window track
Wet wipe window blinds
Scrub tile or vinyl floors with brush
Interior walls
Hard water ring in toilet
Hard water stains in bathtub & shower
Inside washer or dryer
Wet wipe AC vent
Collect trash
Pets
We will gladly work around pets. We ask that your pet’s indoor activity be limited for cleaning efficiency and safety reasons. If your pet becomes anxious or presents a safety concern, Happy Cactus Cleaning Service reserves the right to remove its employees from your home.
We do not specialize in cleaning up pet hair, but we’ll get what we can with our customary cleaning techniques. We don’t charge a pet fee. Keep in mind that it’s not uncommon for pet hair to resettle after sweeping and vacuuming.
Our employees are instructed not to enter a house if they believe an animal is a threat. Pets may behave differently if a family member is not present. If the removal of our cleaning professional is due to aggressive pets, our cancellation policy will apply.
Service Fees
We give these instant prices based on our cleaning experience, but we may have to adjust the price based on the actual condition of the house. To ensure there are no surprises when we arrive and find that the job will require extra time, please review our cleaning checklists and book what is needed for your home. If the job will require more than included in your booking, we’ll let you know at the time of cleaning. If we are unable to contact you about this at the time of cleaning, our cleaners will perform only the duties you booked, which may result in the home not being cleaned completely.
We reserve the right to reevaluate rates at any time based on the time it takes to perform our service to meet the customers standards. Happy Cactus Cleaning Service will contact the customer to discuss price or service revisions if the cleaning time differs drastically from the original bid.
Payments
Payments must be made on the day of cleaning by cash or credit card. If paying in cash, payment must be made as soon as our cleaners are finished with the job. If paying with credit card, your card will be charged after cleaning is completed.
Refund Policy
We do not offer refunds; all sales are final. We provide our customers with the best possible service available, yet we realize that we are human and errors can happen from time to time.
Our cleaning team will do a walkthrough with you so you can inspect as soon as they’re done cleaning. If they missed something on their cleaning checklist, please let them know and they will finish their duties right away. It’s the customers responsibility to be present at the home for a walkthrough as soon as our cleaners are finished. If there is an issue after your cleaning, please email or call us within an hour after our cleaners leaving.
Recurring Service Discount
Recurring discounts start AFTER the first cleaning service. If you skip cleanings so that your cleaning’s frequency is lower than what you were set up for, your price will be increased to the pricing level for the lower frequency.
Rate Increases
Customer’s cleaning rate adjustments may be made at any time during the year should there be changes to the frequency of the customer’s established service schedule or home or living situation: remodel, change of address, number of people living in the home, a significant addition of furniture, etc. Customer rate shall be increased annually.
Lockouts
The customer shall make the service location accessible to Happy Cactus Cleaning Service personnel on the scheduled cleaning day. If the team is locked out of the customer’s home, every effort will be made to establish contact with the customer to arrange for entry into the home. If contact is not made within 20 minutes of the arrival of the cleaning team, the scheduled cleaning will be cancelled and you will be charged the late cancellation fee. This fee is necessary to compensate the employees for unexpected lost revenue, time and travel. To avoid the fee, provide us with a key or code to gain entry to your home.
Rescheduling & Cancellations
Service reliability is extremely important because we reserve a time, especially for you. We request that you give us a minimum of 48 hours advance notice if you need to cancel or reschedule for any reason. If canceled or rescheduled with less than 24 hours advance notice to the appointment, the full fee will be charged. If cancelled with less than 48 hours advance notice to the appointment, the full fee will be charged and is eligible for credit, which can be applied to a new cleaning within 3 months from the original service date.
Alarm
If your home is equipped with a security system, please ensure that it is turned off, or call us with the code and proper directions for use. If the code should change, please let us know so you do not incur a lockout charge.
Use Of Homeowner’s Equipment
If you request that we use your cleaning equipment, such as a vacuum, we will not assume or accept any liability for damage to the equipment. Since we are not responsible for the maintenance of the equipment, we will not be responsible for any repairs to it. If you requested that we use your equipment and your equipment is not in working order when we arrive to clean your home, we might not be able to perform certain cleaning tasks.
Cleaning Supplies
We provide the equipment and products needed to thoroughly clean your home. If you require us to use green cleaning products only, please let us know at least 24 hours before the service.
If you require us to use your cleaning supplies, note that we are not responsible for any damage associated with those products. When this request is made, we ask that you have the cleaning chemicals and supplies ready so we can perform our cleaning service as efficiently as possible.
Things We Cannot Clean
We cannot offer the following services:
Cleaning chemical or biological waste.
Cleaning when there’s bugs or rodents in the home (roaches, bed bugs, mice, rats, droppings).
Floor waxing, buffing or polishing.
Cleaning garages and patios.
Cleaning high-up places that we can’t reach with extending poles.
Cleaning outdoor or hard-to-reach windows.
Odor removal.
Cigarette tar and nicotine removal.
Unloading dishwasher and hand-washing dishes.
Organizing or decluttering.
Removing pet hair from furniture or upholstery.
Cleaning areas in the home more than once if they get dirty whilst we are cleaning (due to pets, construction, etc.)
Unreachable Areas & Heavy Items
For safety and liability reasons our employees can’t climb ladders or work outside of your home. We use extending poles to clean hard-to-reach places. Cleaners can’t climb on top of furniture or move objects more than 35 pounds. If you would like us to clean behind heavy objects, please move them prior to cleaning.
Cleaners Arrival Window
We schedule our cleanings in an order that requires the least amount of drive time in an effort to maintain low prices and avoid trip fees. If you require a specific time, we will make every effort to accommodate your request, however, no times are guaranteed.
Due to the unpredictable nature of our business and unforeseen circumstances such as traffic jams, weather, and mechanical problems, allow us the flexibility of arriving up to 2 hours early or late.
If we are running late, we will call you and/or text you.
Holidays
Happy Cactus Cleaning Service does not do holiday visits.
If your scheduled day falls on a holiday, we will contact you to reschedule. The following holidays will be observed:
Independence Day
Thanksgiving
Black Friday
Christmas Eve
Christmas Day
New Year Eve
New Year
Inclement Weather
We will be closed for business when weather conditions such as flooding or heavy snowfall prevent us from traveling safely.
Keys
At Happy Cactus Cleaning Service, we prioritize the security of our customers' homes. Instead of us holding the keys, we kindly request that our customers provide a lockbox where you can store your house key securely inside the lockbox outside your residence.
Once we finish the cleaning service, we will return the key to the lockbox and lock it securely. By following this procedure, we aim to ensure the safety of our customers’ homes while still providing convenient access for our cleaning team.
In the unfortunate event that a customer chooses to leave a door unlocked or place a key in an unsecured location, Happy Cactus Cleaning Service cannot be held liable for any damages or theft that may occur.
Non-Solicitation Of Happy Cactus Cleaning Service Employees
As our customer, we ask that you agree not to solicit or hire any of our cleaning employees to work directly for you. Our professional cleaners are background checked; their references verified and have completed comprehensive cleaning training. Significant time, resources and money are invested in each new employee before we allow them to enter our customer’s homes.
Governing Law
Any claim relating to Happy Cactus Cleaning Service website shall be governed by the laws of the State of Arizona without regard to its conflict of law provisions.
We have made every effort to design our website to be useful, informative, helpful and honest. Hopefully, we have accomplished that. We would like to ask that you let us know if you would like to see improvements or changes that would make it even easier for you to find the information you need.
Happy Cactus Cleaning Service reserves the right to change these terms & conditions at any time without prior notice to you