Terms of Service

Happy Cactus Cleaning Service – Terms & Conditions

By using this website or booking a service with Happy Cactus Cleaning Service, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.

1. Booking Confirmation and Payment

  • Booking online does not guarantee your requested date and time. We will confirm your booking before it is finalized.

  • To reserve your cleaning, a hold will be placed on your card 4 days prior to your appointment. If the hold fails, we will notify you. If payment is not updated the same day, the booking will be canceled.

  • Your card will be charged immediately after the cleaning is completed.

  • All new clients must pay electronically through our booking system.

2. Cancellation and Rescheduling

  • Please cancel or reschedule at least 3 business days before your cleaning by calling (voicemail if we don’t answer), texting, or emailing us.

  • Late cancellations or reschedules will incur fees:

    • 1 business day or less before appointment → fully charged, non-refundable

    • 2 business days before appointment → $70 cancellation fee for recurring cleaning, or 50% of total booking price for deep cleaning, move in/out, or other specialty cleaning, non-refundable

  • Cancellation fees may also apply if:

    • Access to the property is unavailable

    • Payment fails or is incomplete

    • Booking details are inaccurate (square footage, number of rooms, or missing add-ons)

    • Failure to disclose important property details (extra kitchens, separate living units, or other atypical features)

    • No running water or limited access

    • No electricity or inadequate lighting throughout the home

    • No air conditioning (especially during summer months)

    • Safety concerns for our cleaning professionals (e.g., unsafe premises, presence of weapons)

    • Unsanitary conditions (e.g., rodent infestations, presence of biological waste)

    • Inappropriate or uncomfortable situations for cleaning professionals

    • Excessive clutter preventing effective cleaning

  • Each booking may only be rescheduled 2 times. After that, the booking will be fully charged and non-refundable.

  • Our business hours are 7:00 AM – 7:00 PM, Monda­y–Sunday. You can reach us by phone at (520) 530-1691, and by email at HappyCactusCS@gmail.com.

3. Right to Refuse Service

  • Happy Cactus Cleaning Service reserves the right to deny or terminate service if:

    • The property is unsafe or inaccessible

    • Booking details are inaccurate or incomplete

    • Utilities are unavailable or inadequate

    • Unsanitary or unsafe conditions exist

    • Pets pose a safety risk

    • High-risk or inappropriate situations arise

  • Cleaning professionals may refuse to clean areas or leave the property if they feel unsafe. Cancellation fees will still apply in such cases.

4. Accurate Booking Details

  • If a booking is made with incorrect square footage, cleaning type, or other details, we will adjust the price to the accurate rate.

  • If the discrepancy is discovered during or after the cleaning, we reserve the right to charge the difference in fee.

  • All other terms, including cancellation policies, still apply.

5. Cleaning Preparation

  • Please tidy areas such as floors, countertops, and tabletops to allow efficient cleaning.

  • Optional add-on services (such as collecting trash) are available for an additional fee, as listed on our booking form.

6. Parking

  • Ensure convenient parking is available.

  • If parking is unavailable or inadequate, fees may apply or the appointment may be canceled under our cancellation policy.

7. Pets

  • We will work around pets but may remove cleaning professionals if pets are aggressive or pose a safety risk.

  • We do not charge a pet fee; however, pet hair may resettle after cleaning. Please note that we do not remove pet hair from furniture, such as couches or upholstered items.

8. Valuables and Irreplaceable Items

  • Clients must inform Happy Cactus Cleaning Service of any fragile, high-value, or irreplaceable items (e.g., original art, heirlooms, collectibles).

  • Cleaning professionals will not clean, touch, or move such items if disclosed.

  • Happy Cactus Cleaning Service is not liable for loss or damage to undisclosed or high-value items

9. Service Guarantee

  • We stand behind the quality of our cleaning services.

  • Our team can do a walkthrough with you after cleaning. Please be available once our cleaning professionals finish. If anything was missed, they will address it immediately. Contact us by phone right away if any issues arise. We do not offer refunds or return visits to re-clean.

10. Limitation of Liability

  • Happy Cactus Cleaning Service is not liable for indirect, incidental, or consequential damages arising from our services, including:

    • Loss of profit

    • Property damage beyond the scope of cleaning

    • Missed appointments due to unforeseen circumstances

  • Clients are responsible for disclosing any hazards, fragile items, or access issues.

11. Keys and Access

  • Customers must provide secure access via key, lockbox, or entry code. Any information needed to gain entry must be provided through our booking form.

  • If a property is inaccessible and contact cannot be made within 20 minutes of arrival, the booking will be canceled, and cancellation fees will apply.

12. Cleaning Equipment and Supplies

  • Happy Cactus Cleaning Service provides all necessary cleaning equipment and products.

  • If you request the use of your equipment or supplies, we are not responsible for damage or malfunctions.

13. Things We Cannot Clean

  • We do not clean:

    • Chemical or biological waste

    • Areas infested with pests or rodents

    • Garages, patios, or hard-to-reach outdoor areas

    • High-up windows or areas beyond safe reach

    • Odor removal, cigarette tar, or nicotine

    • Organizational or decluttering services

    • Pet hair removal from furniture or upholstery

14. Unreachable Areas & Heavy Items

  • Cleaning professionals cannot climb ladders, work outside the home, or lift objects heavier than 35 pounds.

  • Clients should move heavy items prior to cleaning if needed.

15. Cleaners Arrival Window

  • Cleanings are scheduled to minimize travel time.

  • Arrival times are approximate. Please allow for the full scheduled window, plus up to 30 minutes before or after, to account for traffic or other unforeseen circumstances.

  • We will contact you if running late.

16. Holidays and Inclement Weather

  • No services on the following holidays: Independence Day, Thanksgiving, Black Friday, Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day.

  • Services may be canceled due to extreme weather or unsafe travel conditions.

17. Non-Solicitation of Cleaning Professionals

  • Customers may not solicit or hire our cleaning professionals directly.

  • Significant time and resources are invested in training and onboarding our professionals.

18. Commercial Cleaning Services

  • Happy Cactus Cleaning Service offers commercial cleaning services.

  • Commercial clients follow the same terms and conditions as residential clients.

  • Payments are processed via Stripe only. No invoices or delayed payments are available.

  • Payment holds and charges follow the same schedule: 4 days prior hold, charged after cleaning.

  • Clients must provide safe, accessible areas for cleaning and any necessary entry instructions (codes, keys, or security instructions).

19. Governing Law

  • These Terms & Conditions are governed by the laws of the State of Arizona, without regard to conflict-of-law provisions.

20. Changes to Terms & Conditions

  • Happy Cactus Cleaning Service reserves the right to update these Terms & Conditions at any time without prior notice.